Terms and Conditions

As a user of this website, you acknowledge that any use of this website including any transactions you make are subject to our terms and conditions below and supersede all others. Receipt of acknowledgement of an order by you, constitutes your acceptance of our conditions and that they are the only conditions that apply to the contract.

Turnaround times
are based on working days (Monday to Friday) and exclude all public holidays. The printing turnaround time starts when your order is paid for and if needed a proof will be confirmed via email to the Artwork Team. If the order is confirmed and paid for after 9am the first day of the turnaround time will be the following working day. All turnaround times quoted are a typical turnaround and are not guaranteed unless confirmed to you in writing. Turnaround times can vary depending on backlogs and order specification delete due to the nature of printing custom items. For multiple item orders, the turnaround time will be the same as the item which has the longest turnaround time

Returns Policy
For any items custom made, custom printed or non resalable we are unable to offer refunds in full. In the event of a problem with the goods we will endeavour to solve the problem by the most efficient solution to both parties. Transportation costs cannot be refunded. If no agreement of a satisfactory solution can be reached we will offer a refund of 50% of the sale value, this will be credited when the goods reach our works

Damaged Goods
Should you receive any parcel from us that contains damaged goods this must be reported to us within 7 working days so we can arrange replacements. Please ensure the goods are signed for as 'Damaged'. If any damaged goods have been used they are then considered as acceptable by you and will not be considered for replacement or repair

Late Delivery
We cannot offer any insurance against late delivery by the courier. Most consignments do get delivered on time and are booked with the courier on a 24hr service for UK Mainland. It is a rare occurrence where items get misrouted or are delivered late for whatever reason, however this can happen so it is best to allow an extra day or two. The next day service is not guaranteed by the courier, and the courier will not offer any compensation for late delivery. We will not be liable for any loss caused by a late delivery, whether it be direct loss or consequential loss

Consequential Loss
We cannot offer any insurance nor accept any liability for costs or damages that may occur due to late delivery, faults, errors or any problems in relation to our products. We strongly recommend goods are ordered in time to allow for delays with us or the couriers and to allow time for any errors that may occur during the printing process to be rectified. If your goods are ordered late and do not reach you in time for your purpose or you have arranged contractors and your goods arrive too late, are damaged or have a fault in anyway we cannot offer any compensation for this.

Quotes are valid for 30 days only, thereafter the client should request another quote for services or goods required. Prices We have the right to change prices listed on company websites or literature at any time without prior notice, and serves as no part of any contract.

Prices includes packing and VAT (Value added tax), postage is not included

Payment can be made via Visa, Master, Debit cards, or pay pal.

Proofs
Proofs of all artwork may be submitted for customer’s approval and we shall incur no liability for any errors not corrected by the customer in final proofs so submitted. For the avoidance of doubt it is the customer’s duty to ensure that the final proof is checked thoroughly as no liability will attach to the printer for any failure by the customer to check for any errors in the final proof. Therefore, customers' alterations and additional proofs shall be charged extra. Please also note that the colours represented in the proofs may be different to the colours printed on the product. All monitors are calibrated differently other effects are also possible and not limited to (Age, revision, size etc).

Artwork supplied - We do not send artwork proofs or make any checks of artwork supplied unless asked for in the notes section when ordering as we assume that all artwork supplied have been sent ready to print.

Fonts must be supplied with every job or fonts converted to outline. Failure to supply the correct fonts will result in a difference in the finished item and all responsibility for failure to supply files correctly lies with client.

Bleed should be provided on all artwork (5mm) on all side’s before submitting files for print. Failure to supply files correctly, responsibility lies with client and not with us in any shape or form.

Colour Matching In the event that a reprint is required of any existing stand/printed material originally provided by easystickersbanners.co.uk or otherwise, please be aware that due to differing conditions/media/inks/processes used from the time the original was printed and the time the reprint is produced, we cannot guarantee a perfect colour match and cannot be held responsible for any colour difference between the original and the newly printed material.

Cancellation
Right to cancel as a consumer under the Distance Selling Regulations 2014
If you are dealing as a consumer (i.e. as an individual who is acting outside of his or her business) you have a right to cancel your order within 14 working days following the day after the date of delivery for any unused item purchased through the website under the distance selling regulations for refund. This does not apply to any perishable goods, or item personalised (designed) or made to your specification, for example, from artwork supplied by customers or with regard to size colour and general specification.
To cancel any item, you can e-mail, telephone, or write to us quoting your invoice number. You must take reasonable care of the items, and must not use them. Goods must be returned to us within seven days of your notice to cancel. Items may be returned to us, at the above shown address. All goods are returned at your own expense unless the item is deemed faulty or incorrect, where we will refund the cost on receipt of the goods. Should you require your unwanted goods to be collected, we will deduct the appointed couriers direct costs from the refund given.
Providing the goods are received back in an unused condition, and with all accessories, you will receive a refund within thirty days of your notice to cancel.

Privacy policy
This privacy policy covers our company, its Web sites, and any other method of selling. You can browse our site(s) without disclosing any personal data to us. Any links to third party web sites are covered by the third parties privacy policies. We do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals. We will collect and store information about you to allow us to firstly, process and fulfil any order requirements and secondly to provide you with the best possible service. We will collect and store any personal data that you may volunteer whist using our services, e.g.(registration, placing an order or requesting samples). All information is collected lawfully and in accordance with the Data Protection Act 1998. We will use the data for our own marketing purposes, including market research and to keep you up to date with any offers or information regarding our products and sales.

Security
We are fully committed to providing full security both through our on-line and mail order service. We use secure socket layer (SSL) technology to ensure that your details are safe for all sales transactions with us. All information you provide is fully encrypted so that it cannot be read by third parties.

Copyright
Images supplied to us for re-production must be owned by you, the customer. In the event of a dispute arising due to ownership of any image or detail, hard copy or digital if provided by you, then you will be entirely liable. This is applicable to all images, artwork, text and details sent to us by post, email, fax, uploaded, emailed, inserted into our design online or delivered by hand. If you are not the owner, creator or originator of the file(s) or detail provided, it is your responsibility to obtain the legal rights for the re-production by our company for the purpose of use. By uploading files, you are taking full responsibility regarding ownership and usage. By uploading artwork you are confirming you are the intellectual owner or you have permission or the file is permitted to be reproduced in the form of your request. You take full responsibility for the files you upload and we will not be responsible for any claims with regard to infringement.
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